Terms & Conditions

Welcome to Yelloweye.shop! By using our website and services, you agree to the following terms and conditions. We reserve the right to modify these terms at any time. Please review them periodically for updates.

Company Details

  • Phone: 9898676876
  • Email: info.yelloweye@gmail.com
  • Address: D R India Textile Hub, Aai Mata Chowk, opp. Amazia, Parvat Patiya, Surat, Gujarat 395010

1. General

  • Users must carefully read all product and service information provided on the relevant sections of our website.
  • All products are inspected to ensure they meet quality, design, and style standards.
  • Prices and product availability are subject to change without prior notice.
  • We reserve the right to refuse or cancel orders due to incorrect pricing or other issues. Payments will be refunded if applicable.

2. User Responsibilities

  • Users must provide accurate, authentic, and complete information. Yelloweye.shop reserves the right to verify user details. If false information is detected, we may reject the registration or terminate access to our services.
  • Users must be at least 18 years old or have parental/legal guardian consent to use our services.

3. Payment

  • Yelloweye.shop is not liable for credit card fraud. Users must use their own payment methods.
  • If an order’s value exceeds INR 3,500 or its weight exceeds 2 kg, advance payment is required.

4. Shipping and Delivery

  • Non-delivery or late delivery due to user errors (e.g., incorrect address or unavailable recipient) may incur additional costs, which the user will bear.
  • Yelloweye.shop is not responsible for delays caused by natural disasters, wars, or other events beyond our control.

5. Returns and Refunds

  • Returns are accepted within 7 working days. Contact us via email at info.yelloweye@gmail.com or call 9898676876. Return pick-up services may incur a charge (refer to the Return & Exchange Policy for details).
  • If return pick-up is unavailable, users must ship the product back at their own expense. INR 350/- will be deducted from the refund amount.
  • Returns are not accepted during sales or promotional offers.
  • Products received in damaged condition, with manufacturing defects, or incorrect items must be reported within 24 hours of delivery.

6. Product Acceptance

  • If the outer packaging is tampered with, verify the product before accepting delivery. If discrepancies are found, refuse delivery or accept with a remark.
  • Lodge a complaint with the local courier agency for future reference.

7. Privacy and Security

  • Personal information is protected through reasonable precautions and industry standards. Payment data is encrypted using SSL and AES-256 encryption.
  • For more details, refer to our Privacy Policy.

8. MISBEHAVE ACTION

We are committed to safeguarding our call operators from any form of harassment or abuse and will take all necessary steps to prevent such behavior on our platform.

Our operators are professionally trained to manage diverse situations courteously and with respect. In return, we expect customers to uphold the same level of respect while interacting with them.

If a customer engages in abusive behavior toward our call operators, Yelloweye.shop reserves the right to file a formal complaint against the customer. This may include sharing the customer’s contact details and other relevant information with law enforcement or other appropriate authorities.

9. Governing Law

  • These terms are governed by Indian law, with exclusive jurisdiction conferred upon the courts in Surat, Gujarat.

10. Contact Us

For any questions, clarifications, or complaints, please contact:

  • Email: info.yelloweye@gmail.com
  • Phone: 9898676876

Thank you for shopping with Yelloweye.shop!