Terms & Conditions
Terms & Conditions
Welcome to Yellow Eye.
These Terms & Conditions govern your access to and use of Yelloweye.shop (“Website”, “Platform”, “we”, “us”, “our”) and the purchase of products and services offered through the Website.
By visiting our Website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions along with our Privacy Policy, Shipping Policy, and Cancellation, Refund, Return & Exchange Policy.
Please read these Terms carefully before using our Website.
1. General
The Website Yelloweye.shop is operated by Yellow Eye Shop, Surat, Gujarat, India.
Throughout the Website, the terms “we”, “us”, “our” and “Yellow Eye” refer to Yellow Eye Shop.
The terms “you”, “your”, “customer” and “user” refer to any person accessing the Website, creating an account, placing an order, or using our services.
By accessing or using this Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms, you should not use the Website or purchase products through it.
2. Eligibility
By using this Website, you represent that:
- You are at least 18 years of age; or
- You are using the Website with the supervision or consent of a parent or legal guardian.
- You are legally capable of entering into a binding agreement.
- Information provided by you is accurate and complete.
- Your use of the Website does not violate applicable laws.
Yellow Eye reserves the right to refuse service, restrict access, cancel orders, or terminate accounts where reasonably necessary.
3. Website Account
Certain features of the Website may allow or require customers to create an account.
When creating an account, you agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of:
- Your account details
- Password
- Login credentials
- Other account-related information
You are responsible for activities performed through your account unless otherwise required by applicable law.
If you suspect unauthorized access to your account, please contact Yellow Eye immediately.
4. Use of the Website
You may use Yelloweye.shop only for lawful personal shopping and other legitimate purposes.
You must not:
- Use the Website for unlawful or fraudulent purposes
- Attempt to gain unauthorized access to the Website
- Interfere with Website security
- Introduce viruses, malware, malicious code, or harmful software
- Copy Website content without authorization
- Scrape or automatically collect Website information without permission
- Impersonate another person
- Provide false information
- Attempt fraudulent transactions
- Abuse promotional offers
- Use another person's payment information without authorization
- Interfere with another customer's use of the Website
Yellow Eye may restrict or terminate access where misuse or suspicious activity is identified.
5. Product Information
Yellow Eye makes reasonable efforts to provide accurate product information.
Product pages may contain information relating to:
- Product name
- Fabric
- Color
- Embroidery or work
- Size
- Fit
- Product dimensions
- Included items
- Care instructions
- Availability
- Price
- Offers
- Other specifications
Customers are responsible for reviewing the complete product information before placing an order.
If you require clarification regarding a product, please contact our customer support team before purchasing.
6. Product Images & Color Disclaimer
We make reasonable efforts to display products accurately.
However, the actual product may have slight variations in:
- Color
- Shade
- Texture
- Fabric appearance
- Embroidery
- Handwork
- Pattern positioning
- Finishing
These differences may occur due to:
- Photography lighting
- Studio lighting
- Camera settings
- Photo editing
- Mobile or computer display settings
- Screen brightness
- Manufacturing processes
- Handcrafted work
- Fabric characteristics
Minor variations that naturally arise from these factors will not ordinarily be treated as defects.
7. Model & Styling Images
Images featuring models are used to demonstrate the overall appearance, styling, drape, fit, or presentation of a product.
Unless specifically stated in the product description, accessories shown in photographs such as:
- Jewellery
- Footwear
- Handbags
- Sunglasses
- Watches
- Decorative accessories
- Other styling items
are not included with the purchased product.
Only the items specifically mentioned in the product description are included in the order.
8. Size & Fit
Customers are responsible for reviewing the applicable size chart before placing an order.
Sizes may vary slightly depending on:
- Product design
- Fabric
- Pattern
- Manufacturer
- Cut
- Fit
- Product category
If you are unsure about your size, we recommend contacting our customer support team before placing your order.
Size exchanges, where eligible, will be governed by our Cancellation, Refund, Return & Exchange Policy.
9. Product Availability
All products displayed on Yelloweye.shop are subject to availability.
Adding a product to your cart or wishlist does not guarantee its availability.
A product may become unavailable before the order is processed due to:
- Stock changes
- High demand
- Inventory errors
- Simultaneous purchases
- Technical issues
- Quality-control issues
If an ordered product becomes unavailable, Yellow Eye may cancel the affected item or order and provide an applicable refund for prepaid payments.
10. Pricing
All product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
Prices may include applicable taxes where indicated.
Yellow Eye reserves the right to:
- Change product prices
- Introduce or remove discounts
- Modify offers
- Change promotional pricing
- Correct pricing errors
without prior notice, subject to applicable law.
The price applicable to an accepted order will generally be the price shown at the time the order is successfully placed, subject to correction of obvious errors.
11. Pricing Errors
Despite reasonable precautions, incorrect prices may occasionally appear because of technical, typographical, system, or human errors.
If a product has been listed at an incorrect price, Yellow Eye reserves the right to:
- Correct the price
- Contact the customer
- Cancel the affected order
- Provide an applicable refund if payment has already been received
Yellow Eye is not obligated to supply a product at an obviously incorrect price where permitted by applicable law.
12. Orders
Placing an order on Yelloweye.shop constitutes an offer by you to purchase the selected product(s).
An automated order confirmation does not necessarily mean that the order has been finally accepted for dispatch.
Orders remain subject to:
- Product availability
- Payment verification
- Address verification
- COD verification, where applicable
- Fraud prevention checks
- Courier serviceability
- Internal processing
- Acceptance by Yellow Eye
Yellow Eye reserves the right to refuse or cancel an order for legitimate business, security, availability, or operational reasons.
13. Order Verification
Yellow Eye may verify an order before dispatch.
Verification may occur through:
- Phone
- SMS
- Other reasonable communication methods
This may be especially applicable to COD orders, high-value orders, unusual transactions, or orders requiring additional verification.
If we are unable to verify an order, the order may be delayed, placed on hold, or cancelled.
14. Payment
Yellow Eye may provide payment options including:
- UPI
- Credit card
- Debit card
- Net banking
- Supported wallets
- Payment gateways
- Cash on Delivery (COD)
- Other payment methods displayed at checkout
Availability of individual payment methods may vary.
Online payments are processed through third-party payment service providers.
Customers are responsible for ensuring that they are authorized to use the selected payment method.
15. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable locations.
COD availability may depend on:
- Delivery pincode
- Order value
- Courier availability
- Customer order history
- Verification
- Operational considerations
Yellow Eye may restrict COD for customers with repeated refused deliveries, repeated RTO orders, suspicious transactions, or other legitimate risk indicators.
16. Prepaid Discounts & Promotional Offers
Yellow Eye may offer discounts for prepaid orders or other promotional campaigns.
All promotional offers are subject to their respective terms.
Yellow Eye may:
- Start or end an offer
- Modify an offer
- Set minimum order requirements
- Exclude certain products
- Restrict coupon combinations
- Set usage limits
- Restrict misuse of offers
unless otherwise prohibited by applicable law.
Promotional discounts cannot normally be converted into cash.
17. Coupons & Discount Codes
Discount codes must be applied correctly during checkout.
Unless expressly permitted:
- Only one coupon may be used per order
- Coupons cannot be exchanged for cash
- Expired coupons cannot be used
- Coupons may apply only to selected products
- Minimum purchase requirements may apply
- Coupons may not be combined with other promotions
Yellow Eye may cancel or restrict coupon usage where fraudulent or abusive use is reasonably suspected.
18. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy.
Customers are responsible for providing:
- Correct customer name
- Complete shipping address
- Correct pincode
- Active mobile number
- Other information required for successful delivery
Estimated delivery dates are not absolute guarantees.
Courier delays or circumstances outside Yellow Eye's reasonable control may affect delivery.
19. Incorrect Shipping Information
Yellow Eye is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
This includes:
- Wrong address
- Wrong pincode
- Incorrect mobile number
- Missing address details
- Customer being unavailable
- Failure to answer courier calls
Additional shipping charges may apply where an order must be shipped again because of customer-provided incorrect information or failed delivery attributable to the customer.
20. Cancellation, Return, Exchange & Refund
Order cancellations, returns, exchanges, replacements, and refunds are governed by our separate:
Cancellation, Refund, Return & Exchange Policy
Customers must comply with the applicable:
- Reporting period
- Product-condition requirements
- Evidence requirements
- Unboxing-video requirements
- Return procedures
- Quality-control process
Please read that policy carefully before placing an order.
21. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incorrect, or incomplete product, you must contact Yellow Eye within the period specified in our Cancellation, Refund, Return & Exchange Policy.
Where required, customers must provide a clear continuous unboxing video and supporting photographs.
Claims will be reviewed before a replacement, exchange, store credit, or refund is approved.
22. Intellectual Property Rights
Unless otherwise stated, content available on Yelloweye.shop, including:
- Logos
- Brand names
- Product photographs
- Videos
- Graphics
- Website design
- Layout
- Text
- Product descriptions
- Icons
- Banners
- Marketing creatives
- Artwork
- Website code and interface elements
is owned by, licensed to, or lawfully used by Yellow Eye and is protected by applicable intellectual-property laws.
You may not reproduce, copy, republish, modify, distribute, sell, commercially exploit, or use such content without appropriate permission.
23. Customer Reviews & User-Generated Content
If you submit:
- Reviews
- Ratings
- Testimonials
- Photographs
- Videos
- Comments
- Feedback
- Suggestions
you confirm that you have the right to provide such content and that it does not violate another person's rights.
Subject to applicable law, you grant Yellow Eye permission to use, reproduce, display, and share content voluntarily submitted to us for legitimate business, customer-service, and promotional purposes.
You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, infringing, or fraudulent.
24. Third-Party Services
Yelloweye.shop may use or link to third-party services, including:
- Payment gateways
- Courier companies
- Tracking platforms
- Social media platforms
- Analytics providers
- Shopify applications
- Other technology providers
These third-party services may have their own terms and privacy policies.
Yellow Eye is not responsible for the independent operation or content of third-party websites or services except to the extent required by applicable law.
25. Website Availability
We aim to keep Yelloweye.shop accessible and functioning properly.
However, we do not guarantee that the Website will always be:
- Available
- Error-free
- Uninterrupted
- Free from technical problems
Access may occasionally be interrupted because of:
- Maintenance
- Server issues
- Software updates
- Security issues
- Internet failures
- Third-party service disruptions
- Technical problems
- Circumstances outside our reasonable control
26. Limitation of Liability
To the maximum extent permitted under applicable law, Yellow Eye will not be responsible for indirect, incidental, special, or consequential losses arising from the use or inability to use the Website or services.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Indian law.
Where legally permissible, Yellow Eye's aggregate liability arising from a particular order will generally not exceed the amount actually paid by the customer for the affected order.
27. Customer Conduct
Customers are expected to communicate respectfully with Yellow Eye employees, customer-support representatives, delivery partners, and other representatives.
We do not tolerate:
- Threats
- Harassment
- Abusive communication
- Discriminatory abuse
- Fraudulent claims
- Deliberate misuse of services
Yellow Eye may restrict service or take appropriate lawful action in serious cases of abuse, threats, fraud, or harassment.
This provision does not affect a customer's lawful right to make complaints, provide negative feedback, or exercise consumer rights.
28. Fraud Prevention
Yellow Eye reserves the right to review, hold, refuse, or cancel transactions that reasonably appear suspicious or fraudulent.
Examples may include:
- Unauthorized payment methods
- Repeated fraudulent claims
- False customer information
- Promotion abuse
- Repeated intentional COD refusal
- Manipulation of Website systems
- Attempts to obtain unauthorized refunds
Where necessary, Yellow Eye may cooperate with payment providers, courier partners, or lawful authorities in investigating suspected fraud.
29. Privacy
Your use of Yelloweye.shop is also governed by our Privacy Policy.
The Privacy Policy explains how Yellow Eye may collect, use, store, process, and protect personal information.
Please review the Privacy Policy before using our services or providing personal information.
30. Electronic Communications
When you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to updates
- Provide your contact details
you may receive transactional communications relating to your activity.
These may include:
- Order confirmations
- Payment updates
- Dispatch notifications
- Delivery updates
- COD verification
- Return/exchange communication
- Customer-service responses
Marketing communications will be handled in accordance with applicable law and available opt-out mechanisms.
31. Force Majeure
Yellow Eye will not be responsible for delay or failure to perform obligations where such delay or failure results from events beyond our reasonable control.
Such circumstances may include:
- Floods
- Fire
- Earthquakes
- Natural disasters
- Severe weather
- Epidemics or pandemics
- War
- Civil unrest
- Government restrictions
- Strikes
- Transportation disruptions
- Courier disruptions
- Internet or telecommunications failures
- Other events beyond reasonable control
32. Suspension & Termination
Yellow Eye may suspend or terminate a user's access to the Website where reasonably necessary because of:
- Violation of these Terms
- Fraudulent activity
- Security concerns
- Illegal activity
- Abuse of Website services
- Misrepresentation
- Repeated misuse of policies
Termination does not remove obligations arising from transactions completed before termination.
33. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Yellow Eye and its representatives from claims, losses, liabilities, or reasonable costs arising from:
- Your unlawful use of the Website
- Your violation of these Terms
- Your infringement of third-party rights
- Fraudulent or unauthorized activity carried out through your account
This clause does not limit any statutory consumer rights available to you.
34. Severability
If any provision of these Terms is held invalid or unenforceable by a court or competent authority, the remaining provisions will continue to remain valid and enforceable to the extent permitted by law.
35. No Waiver
If Yellow Eye does not immediately enforce any provision of these Terms, that does not mean Yellow Eye has waived its right to enforce that provision later.
A waiver in one situation will not automatically constitute a waiver in another situation.
36. Changes to Terms & Conditions
Yellow Eye may revise these Terms & Conditions from time to time.
Changes may be made because of:
- Business updates
- Website changes
- Operational requirements
- Policy changes
- Regulatory requirements
- Changes in applicable law
The latest version published on Yelloweye.shop will apply from its effective date.
Customers are encouraged to review these Terms periodically.
37. Governing Law & Jurisdiction
These Terms & Conditions and transactions conducted through Yelloweye.shop will be governed by the laws of India.
Subject to applicable consumer-protection laws and any mandatory jurisdiction rights available to consumers, disputes relating to these Terms or transactions with Yellow Eye will be subject to the jurisdiction of competent courts in Surat, Gujarat, India.
38. Grievance & Customer Support
For questions, complaints, grievances, or clarification regarding these Terms & Conditions or your order, please contact:
Yellow Eye Shop
2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal To Sitanagar Road, Parvat Patiya,
Surat, Gujarat – 395010
India
Customer Care / WhatsApp: +91 98986 76876
Email: info.yelloweye@gmail.com
For order-related queries, please include your Order ID and registered mobile number so our team can assist you efficiently.
39. Related Policies
These Terms & Conditions should be read together with Yellow Eye's:
- Privacy Policy
- Shipping Policy
- Cancellation, Refund, Return & Exchange Policy
- Contact Us information
- Any additional terms displayed for specific offers, products, or services
In case a specific promotional offer contains additional terms, those terms will apply to that offer together with these Terms & Conditions.
40. Acceptance of Terms
By continuing to access Yelloweye.shop, creating an account, or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
If you do not agree with these Terms, please discontinue use of the Website.
YELLOW EYE SHOP
Surat, Gujarat, India
Website: Yelloweye.shop
Customer Care / WhatsApp: +91 98986 76876
Email: info.yelloweye@gmail.com
