At Yellow Eye, we carefully inspect and quality-check every product before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, our team will assist you according to the policy below.

By placing an order on Yelloweye.shop, you agree to the terms of this Cancellation, Refund, Return & Exchange Policy.

1. Order Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible after placing the order.

An order can be cancelled only if it has not yet been dispatched from our warehouse.

Once the order has been packed, dispatched, or handed over to the courier partner, cancellation may not be possible.

Yellow Eye reserves the right to cancel an order in situations including:

• Product becoming unavailable
• Incorrect pricing or product information
• Payment verification issues
• Duplicate or suspicious orders
• Delivery location being unserviceable
• Other circumstances that prevent us from fulfilling the order

If a prepaid order is cancelled by Yellow Eye before dispatch, the applicable amount will be refunded to the original payment method.

2. Return & Exchange Window

For claims involving a damaged, defective, incorrect, or missing product, customers must contact Yellow Eye within 24 hours of delivery.

For eligible size exchange requests, customers must contact us within 5 days of delivery.

Requests submitted after the applicable period may not be accepted.

3. Damaged, Defective, Wrong or Missing Product

If you receive:

• A damaged product
• A defective product
• An incorrect product
• A missing item or incomplete order
• A product materially different from what was ordered

please contact our customer support team within 24 hours of delivery.

After verification and approval of the claim, Yellow Eye will provide an appropriate resolution, which may include replacement, exchange, store credit, or refund depending on the circumstances.

4. Unboxing Video Requirement

A clear and continuous unboxing video is compulsory for claims involving damaged, defective, incorrect, or missing products.

The unboxing video must clearly show:

• All sides of the unopened outer package
• Shipping label and order details
• Opening of the parcel
• Inner packaging
• Complete product received
• The damage, defect, incorrect item, or missing item being claimed
• The video should be recorded continuously from before opening the parcel and should not contain cuts, pauses, edits, or joins.
• The video must be shared with Yellow Eye within 24 hours of delivery.
• Claims without sufficient photographic/video evidence may not be approved.

5. Size Exchange

If you receive the correct product but require a different available size, you may request a one-time size exchange within 5 days of delivery.

Size exchange is subject to:

• Availability of the requested size
• Product being unused and unworn
• Product being unwashed and unaltered
• Original tags remaining attached
• Original product packaging being available
• Product passing our quality inspection

Only one size exchange per order may be permitted.

If the requested size is unavailable, our team will guide you regarding the available options.

6. Customer Preference / Change of Mind

Yellow Eye does not accept returns simply because:

• Customer changed their mind
• Customer no longer wants the product
• Customer does not like the product after receiving it
• Customer selected the wrong design/product
• Customer expected a different appearance without any actual product defect
• Product exchanges for a completely different design or product are not guaranteed and will be considered only at Yellow Eye's discretion.

7. Return Shipping & Reverse Pickup

Reverse pickup may not be available for every location.

If reverse pickup is unavailable, the customer may be required to send the eligible product to our return address using a reliable courier service.

For approved claims involving an incorrect, damaged, defective, or incomplete product due to an error from Yellow Eye's side, our team will provide appropriate return instructions.

For customer-requested size exchanges, return and re-shipping charges may be borne by the customer.

Customers should retain the courier receipt and tracking information until the exchange or claim has been completed.

8. Non-Eligible Return / Exchange Cases

Return, refund, replacement, or exchange may not be accepted if:

• Product has been used or worn
• Product has been washed
• Product has been altered or stitched
• Product is stained, damaged, perfumed, or soiled after delivery
• Original tags have been removed
• Original product packaging, bag, or invoice/slip is missing
• Product has been customized specifically for the customer
• Request is submitted after the applicable return/exchange window
• Adequate proof or required unboxing video is not provided
• Product was purchased under a final sale or non-returnable offer
• Damage occurred after delivery due to customer handling
• Product does not pass our quality inspection

9. Sale & Promotional Products

Products purchased during certain sales, clearance offers, special promotions, or final-sale campaigns may not be eligible for return, exchange, or refund, unless a damaged, defective, incorrect, or incomplete product has been delivered.

Any special return/exchange condition displayed on the product page or promotional offer at the time of purchase will also apply.

10. Product Condition

Any product being returned or exchanged must be:

• Unused
• Unworn
• Unwashed
• Unaltered
• Undamaged
• Free from stains, perfume, makeup, or other marks
• With original tags attached
• With original invoice/order slip
• In original product packaging
• Returned with all items and accessories originally included

Products that fail our quality inspection may be rejected and returned to the customer.

11. Refund Policy

Refunds are provided only in approved eligible cases.

For damaged, defective, incorrect, or incomplete products, Yellow Eye may first offer a replacement or appropriate resolution.

Where a refund is approved, it will generally be initiated after:

1. The returned product is received by Yellow Eye.
2. The product passes our quality inspection.
3. The return/refund claim is approved.

Approved refunds may be processed to the original payment method, bank account, or store credit, depending on the circumstances and payment method.

After the refund has been initiated, the amount may take approximately 7–10 working days to reflect, depending on the customer's bank or payment provider.

Shipping charges, COD charges, convenience charges, and other applicable service charges may be non-refundable.

12. Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address, mobile number, PIN code, and other delivery details while placing an order.

If an incorrect or incomplete address is provided and the shipment is returned after an unsuccessful delivery attempt, Yellow Eye will not be responsible for delays or additional shipping costs arising from the incorrect information.

Additional shipping charges may apply if the customer requests re-shipment.

13. Color & Product Appearance Disclaimer

We make every effort to display our products as accurately as possible.

However, slight differences in:

• Color
• Shade
• Fabric appearance
• Texture
• Embroidery
• Print appearance
• Handwork

may occur due to photography, lighting conditions, camera settings, editing, device screen settings, or the handcrafted nature of certain products.

Minor variations of this nature will not normally be considered manufacturing defects.

14. Accessories & Styling Disclaimer

Model images are intended for styling and representation purposes.

Jewellery, footwear, handbags, decorative items, or other styling accessories visible in product images are not included with the product unless specifically mentioned in the product description.

Customers are requested to carefully read the product title, description, specifications, size information, and included items before placing an order.

15. Return Address

If our customer support team instructs you to self-ship an approved return/exchange, please send it to:

YELLOW EYE SHOP
2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal To Sitanagar Road, Parvat Patiya,
Surat, Gujarat – 395010
India

Customer Care: +91 98986 76876
Email: info.yelloweye@gmail.com

Please clearly mention your Order ID, Name, and Registered Mobile Number on or inside the parcel.

Do not self-ship any product before receiving confirmation/instructions from our customer support team.

16. How to Raise a Cancellation, Return or Exchange Request

For assistance, contact Yellow Eye through:

WhatsApp / Customer Care: +91 98986 76876
Email: info.yelloweye@gmail.com

Please provide:

• Order ID
• Customer name
• Registered mobile number
• Product name
• Reason for the request
• Clear photos of the product
• Unboxing video for damaged, defective, incorrect, or missing product claims
• Any other information requested by our support team
• Providing complete information will help us process your request faster.

17. Quality Check & Approval

All returned products are subject to inspection by our quality-control team.

Approval of an exchange, replacement, return, or refund will be provided only after the product and supporting evidence satisfy the applicable policy conditions.

If a returned product does not pass the quality check, Yellow Eye reserves the right to reject the request.

18. Grievance & Customer Support

For any complaint or issue relating to an order, cancellation, delivery, return, exchange, replacement, or refund, please contact:

Yellow Eye Shop
Email: info.yelloweye@gmail.com
Customer Care / WhatsApp: +91 98986 76876

Our team will review your request and provide an appropriate resolution according to this policy.

19. Policy Updates

Yellow Eye reserves the right to modify or update this Cancellation, Refund, Return & Exchange Policy from time to time.

The policy displayed on Yelloweye.shop at the time of purchase will apply to the respective order.

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Yellow Eye Shop
Surat, Gujarat, India
Customer Care: +91 98986 76876
Email: info.yelloweye@gmail.com