Shipping Policy

Shipping Policy

At Yellow Eye, we aim to deliver every order safely, quickly, and with clear communication throughout the shipping process.

This Shipping Policy explains how orders placed through Yelloweye.shop are processed, dispatched, shipped, tracked, and delivered.

By placing an order with Yellow Eye, you agree to the terms mentioned in this Shipping Policy.

1. Shipping Coverage

Yellow Eye currently ships to serviceable pincodes across India.

Delivery availability depends on:

  • Delivery pincode
  • Courier partner serviceability
  • Order value
  • Payment method
  • Product availability
  • Operational conditions at the time of dispatch

At present, international shipping is not available unless specifically mentioned on our website or confirmed by our customer support team.

2. Shipping Charges

Yellow Eye offers shipping across India according to the shipping charges or promotional offers displayed on the website or at checkout.

Any applicable shipping charge will be clearly displayed before the customer completes the order.

Additional charges may apply in certain situations, including:

  • COD charges, if applicable
  • Convenience or handling charges
  • Exchange shipping charges
  • Return pickup charges
  • Re-shipping charges after a failed delivery

Any applicable charges will be communicated wherever required.

3. Order Processing & Dispatch Time

Orders are generally processed and dispatched within 24–48 business hours after successful order confirmation.

Processing or dispatch may take longer during:

  • Sale periods
  • Festivals
  • Public holidays
  • High-volume order periods
  • Stock verification
  • Payment verification
  • COD verification
  • Courier disruptions
  • Unexpected operational issues

Orders placed on Sundays or public holidays may be processed on the next working day.

4. Estimated Delivery Time

Yellow Eye aims to deliver eligible orders as quickly as possible.

Depending on the delivery location and courier serviceability, orders may generally be delivered within approximately 3–7 business days after dispatch.

Certain serviceable locations may receive orders sooner.

Delivery may take longer for:

  • Remote locations
  • Non-metro areas
  • North-East regions
  • Jammu & Kashmir
  • Ladakh
  • Andaman & Nicobar Islands
  • Other special-service locations

Delivery may also be affected by weather conditions, festivals, public holidays, strikes, courier backlogs, local restrictions, natural events, or other circumstances outside Yellow Eye's direct control.

All delivery timelines are estimates and should not be considered guaranteed unless specifically confirmed by Yellow Eye in writing.

5. Fast Dispatch & Delivery Timeline

Fast Dispatch 24–48 Hours refers to the time Yellow Eye generally requires to process, pack, and hand over an eligible order to the courier partner.

Dispatch time and final delivery time are different.

Once an order has been handed over to the courier partner, final delivery depends on:

  • Delivery location
  • Pincode serviceability
  • Courier route
  • Courier partner
  • Customer availability
  • Weather conditions
  • Local operational conditions
  • Other external factors

Therefore, while Yellow Eye aims for fast dispatch and delivery, the exact delivery date may vary.

6. Order Confirmation

For prepaid orders, processing begins after successful payment and order confirmation.

For Cash on Delivery (COD) orders, Yellow Eye may verify the order through:

  • Phone call
  • WhatsApp
  • SMS
  • Email
  • Other available communication methods
  • Customers are requested to provide a valid and reachable mobile number while placing an order.

If a customer does not respond to order verification attempts, Yellow Eye reserves the right to hold or cancel the COD order.

7. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and serviceable locations across India.

COD availability may depend on:

  • Order value
  • Delivery pincode
  • Courier partner
  • Previous order history
  • Internal verification
  • Other operational considerations

Yellow Eye reserves the right to restrict or decline COD for:

  • Suspicious or potentially fraudulent orders
  • Incorrect or incomplete addresses
  • Invalid or unreachable mobile numbers
  • Customers with repeated refused deliveries
  • Customers with repeated RTO history
  • Non-serviceable pincodes
  • Locations where courier partners do not support COD
  • High-value orders requiring additional verification

Customers should keep the complete COD amount ready at the time of delivery.

8. Prepaid Order Discount

Yellow Eye may offer promotional discounts for customers who choose to pay online in advance.

Currently applicable prepaid discounts, if any, will be displayed on the website, product page, cart, or checkout.

Promotional prepaid discounts are subject to the applicable offer terms and may be changed, paused, or withdrawn by Yellow Eye.

9. Order Tracking

Once your order has been dispatched, tracking information may be shared through:

  • SMS
  • WhatsApp
  • Email
  • Order tracking page
  • Courier tracking link

depending on the contact details provided during checkout.

Please note that tracking information may take approximately 24 hours after dispatch to start showing updates in the courier system.

Button Text: Track My Order

10. Courier Partners

Yellow Eye works with third-party courier and logistics partners to deliver orders across India.

The courier partner for an order may be selected based on:

  • Pincode serviceability
  • Delivery speed
  • Package size and weight
  • Payment method
  • COD availability
  • Courier performance
  • Operational availability

Customers may not always be able to select a specific courier partner.

11. Delivery Attempts

Courier partners will make delivery attempts according to their operational procedures.

An order may be marked as undelivered if:

  • Customer is unavailable
  • Customer cannot be contacted
  • Customer refuses the parcel
  • Shipping address is incomplete
  • Address cannot be located
  • Pincode is incorrect
  • Customer does not respond to courier calls
  • COD payment is unavailable

To avoid delivery problems, please ensure that you provide:

  • Complete customer name
  • Correct mobile number
  • Complete shipping address
  • Correct pincode
  • Nearby landmark, where required
  • Alternative contact number, where possible

Please also remain available to receive calls or messages from the courier partner.

12. Incorrect Address or Contact Details

Customers are responsible for providing complete and accurate shipping information while placing an order.

Yellow Eye will not be responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect pincode
  • Incorrect mobile number
  • Unreachable mobile number
  • Missing landmark where required
  • Other incorrect customer-provided information

If an order is returned because of incorrect customer information, additional shipping or re-shipping charges may apply.

13. Refused Delivery

Customers are requested not to refuse a confirmed order without a valid reason.

If a COD order is repeatedly refused or returned due to customer-side reasons, Yellow Eye reserves the right to:

  • Restrict future COD orders
  • Request prepaid payment for future orders
  • Cancel future COD orders after verification

For prepaid orders returned due to customer refusal, refund or re-shipping eligibility will be determined according to the applicable Yellow Eye policies.

Shipping, handling, COD, convenience, or other applicable charges may be non-refundable.

14. RTO — Return to Origin

RTO (Return to Origin) occurs when a courier partner is unable to successfully deliver a shipment and returns it to Yellow Eye.

Common reasons include:

  • Customer unavailable
  • Customer not responding
  • Incorrect address
  • Incorrect pincode
  • Mobile number unreachable
  • Customer refused delivery
  • COD payment not available
  • Courier serviceability issue
  • Multiple unsuccessful delivery attempts

If an order is returned to Yellow Eye because of customer-side reasons, additional shipping or re-shipping charges may apply.

Yellow Eye may contact the customer to confirm whether re-shipment is required.

15. Delayed Delivery

Yellow Eye makes reasonable efforts to process and dispatch orders within the estimated timeline.

However, delivery delays may occur due to circumstances outside our direct control, including:

  • Heavy rainfall or extreme weather
  • Floods or natural disasters
  • Festival rush
  • Wedding-season demand
  • Courier backlog
  • Public holidays
  • Strikes
  • Local restrictions
  • Transport disruptions
  • Pincode service interruptions
  • Courier operational issues
  • Incorrect customer information

Yellow Eye will assist customers with tracking and courier follow-up wherever reasonably possible, but courier-related delays may not always be under our direct control.

16. Lost Shipment

If the courier partner officially confirms that an order has been lost during transit, Yellow Eye will investigate the matter with the logistics provider.

After verification, an appropriate resolution may include:

  • Replacement shipment, subject to stock availability
  • Refund
  • Store credit, where mutually agreed

The final resolution will depend on courier confirmation, payment status, product availability, and Yellow Eye's internal review.

17. Damaged or Tampered Parcel

Customers should inspect the outer package before accepting delivery.

If the parcel appears:

  • Opened
  • Heavily damaged
  • Torn
  • Tampered with
  • Resealed suspiciously

we recommend refusing the parcel where possible and contacting Yellow Eye immediately.

If you accept the parcel and discover that the product inside is damaged, defective, incorrect, or incomplete, please follow our Cancellation, Refund, Return & Exchange Policy.

A clear and continuous unboxing video may be compulsory for damaged, defective, incorrect, or missing product claims.

Button Text: Read Return & Exchange Policy

18. Partial / Multiple Shipments

In certain cases, products from the same order may be shipped separately because of:

  • Product availability
  • Packaging requirements
  • Warehouse processing
  • Courier restrictions
  • Operational requirements

If an order is divided into multiple shipments, separate tracking information may be provided for each shipment.

Receiving one parcel does not necessarily mean the complete order has been delivered if the order was split into multiple shipments.

19. Prepaid Orders

For prepaid orders, customers must successfully complete payment during checkout.

If money is deducted but the order is not successfully confirmed, please contact Yellow Eye customer support with:

  • Customer name
  • Mobile number
  • Payment screenshot
  • Transaction ID
  • Amount paid
  • Approximate payment date/time

Failed payment refunds may be processed automatically by the payment gateway or bank according to their respective processing timelines.

20. COD Orders

For Cash on Delivery orders, the customer must pay the complete applicable order amount at the time of delivery.

COD orders may require verification before dispatch.

Customers who repeatedly refuse COD shipments or cause repeated RTOs may have COD access restricted for future purchases.

21. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact Yellow Eye as soon as possible.

Cancellation may be possible only if the order has not yet been dispatched.

Once an order has been dispatched or handed over to the courier partner, cancellation may not be possible.

For prepaid orders successfully cancelled before dispatch, eligible refunds will be processed according to the payment provider's applicable processing timeline.

For complete cancellation conditions, please refer to our Cancellation, Refund, Return & Exchange Policy.

22. Order Cancellation by Yellow Eye

Yellow Eye reserves the right to cancel an order in situations including:

  • Product unavailable or out of stock
  • Pricing error
  • Payment failure
  • Payment verification issue
  • Suspicious transaction
  • Incorrect customer information
  • Non-serviceable delivery location
  • Failed COD verification
  • Duplicate order
  • Suspected fake order
  • Technical issue
  • Operational issue

If Yellow Eye cancels an eligible prepaid order, the applicable refund will be processed through the original payment method or another method communicated to the customer.

23. Packaging

Every Yellow Eye order is packed with reasonable care before dispatch.

We take appropriate measures to protect products during transportation; however, packages are handled by third-party logistics providers after dispatch.

Customers should inspect the parcel when it arrives.

If you notice visible damage or tampering, please take clear photographs/videos and contact Yellow Eye customer support immediately.

24. Delivery Confirmation

Once the courier partner marks an order as Delivered, Yellow Eye will consider the shipment delivered based on the courier tracking information.

If tracking shows Delivered but you have not received your parcel, please contact Yellow Eye within 24 hours of the delivery update.

Please provide:

  • Order ID
  • Tracking ID
  • Registered mobile number
  • Complete delivery address

Reporting the issue quickly allows us to raise the matter with the courier partner while delivery information is still available for verification.

25. Customer Responsibility

Customers are responsible for providing correct and complete information when placing an order.

Please ensure:

  • Your full name is correct
  • Your mobile number is active
  • Your shipping address is complete
  • Your pincode is correct
  • Someone is available to receive the parcel
  • Courier calls and messages are answered
  • COD payment is available, where applicable

Yellow Eye cannot be held responsible for delivery failures caused by incorrect customer information or customer unavailability.

26. Sale, Festival & High-Demand Periods

During:

  • Major sales
  • Festivals
  • Wedding season
  • Promotional campaigns
  • Product launches
  • High-demand periods

order processing and delivery may take longer than usual.

If you need an outfit for a specific wedding, festival, function, event, or travel date, we recommend placing your order well in advance.

Yellow Eye cannot guarantee delivery before a particular event date unless specifically confirmed by our team.

27. Need Shipping or Order Help?

For assistance with order status, dispatch, tracking, courier issues, or delivery, please contact Yellow Eye:

Customer Care / WhatsApp: +91 98986 76876
Email: info.yelloweye@gmail.com
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday

To help us assist you faster, please provide:

  • Order ID
  • Full name
  • Registered mobile number
  • Tracking ID, if available
  • Details of the issue

Button Text: Chat on WhatsApp

28. Business Address

YELLOW EYE SHOP

2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal To Sitanagar Road, Parvat Patiya,
Surat, Gujarat – 395010
India

Customer Care / WhatsApp: +91 98986 76876
Email: info.yelloweye@gmail.com

29. Policy Updates

Yellow Eye reserves the right to modify or update this Shipping Policy from time to time due to changes in:

  • Courier operations
  • Delivery coverage
  • Business processes
  • Payment methods
  • COD availability
  • Promotional offers
  • Legal or regulatory requirements

The latest version of this Shipping Policy published on Yelloweye.shop will apply.

Yellow Eye Shop
Surat, Gujarat, India
Customer Care / WhatsApp: +91 98986 76876
Email: info.yelloweye@gmail.com