Contact Us

Contact Us

Need help with your order, product selection, sizing, delivery, exchange, refund, or any other Yellow Eye support request?

Our customer support team is here to assist you and make your shopping experience simple and convenient.

Quick Support

WhatsApp Support

For quick assistance, contact us on WhatsApp.

WhatsApp: +91 98986 76876

WhatsApp support is best for:

  • Product enquiries
  • Size and fit guidance
  • Fabric and product details
  • Order-related assistance
  • Delivery and tracking support
  • Return and exchange queries
  • Sharing product photos or unboxing videos

Chat With Us : Chat on WhatsApp

Call Support

Need to speak with our team directly?

Phone: +91 98986 76876
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday

Calls received outside our support hours may be attended to on the next working day.

Call Us: Call Yellow Eye

Email Support

For detailed queries, complaints, payment issues, refund requests, policy-related concerns, or other assistance, you can email us.

Email: info.yelloweye@gmail.com

Please include your Order ID and registered mobile number when contacting us regarding an existing order.

Email Us: Email Us

Before You Contact Us

To help us resolve your query faster, please keep the following information ready:

  • Order ID
  • Customer name
  • Registered mobile number
  • Product name or product screenshot
  • Tracking ID, if available
  • Clear photos, if applicable
  • Unboxing video for damaged, defective, incorrect, or missing product claims

Providing complete information will help our support team understand and resolve your request faster.

Product & Size Assistance

Not sure about the right size, fabric, color, fit, or outfit for your occasion?

Contact our team on WhatsApp before placing your order.

We can assist you with:

  • Size selection
  • Size chart guidance
  • Fabric details
  • Product color information
  • Kurta, bottom and dupatta details
  • Product availability
  • Occasion-based product selection
  • Delivery-related questions
  • Basic exchange policy information

For Help: Get Product Help on WhatsApp

Return, Exchange & Refund Support

For cancellation, return, exchange, damaged product, defective product, incorrect product, missing item, or refund-related support, please contact us within the applicable timeline mentioned in our Cancellation, Refund, Return & Exchange Policy.

For faster assistance, please share:

  • Order ID
  • Registered mobile number
  • Customer name
  • Product photos
  • Parcel photos
  • Shipping label photo
  • Continuous unboxing video, where applicable
  • Clear explanation of the issue

Please do not return or self-ship a product before receiving instructions from our customer support team.

Check Policy: Read Cancellation, Refund, Return & Exchange Policy

Shipping & Delivery Support

For questions related to:

  • Order dispatch
  • Shipment tracking
  • Delivery delays
  • Failed delivery attempts
  • Incorrect delivery address
  • RTO (Return to Origin)
  • Courier-related issues

please contact our support team with your Order ID and tracking details.

Shipping Policy: Read Shipping Policy

Bulk / Wholesale Enquiry

Interested in bulk purchases, reseller opportunities, or wholesale orders?

Contact our team directly.

Email: info.yelloweye@gmail.com
WhatsApp: +91 98986 76876

Please share:

  • Your name
  • Business name
  • City and state
  • Required quantity
  • Product category or collection
  • Expected order timeline
  • Any specific requirements

Our team will review your requirements and get in touch with you.

For Wholesale: Send Wholesale Enquiry

Business Address

YELLOW EYE SHOP

2128, 2nd Floor, Bellagio Lace Textile Market,
Opp. IFM, Near Raj Mahal AC Mall,
Canal To Sitanagar Road, Parvat Patiya,
Surat, Gujarat – 395010
India

Customer Care / WhatsApp: +91 98986 76876
Email: info.yelloweye@gmail.com

Grievance Support

For unresolved customer complaints, privacy-related requests, policy concerns, or other grievances, please contact:

Grievance Officer / Customer Support
Yellow Eye Shop

Email: info.yelloweye@gmail.com
Phone / WhatsApp: +91 98986 76876

For order-related grievances, please use the following email subject:

Grievance Request – Order ID [Your Order ID]

Please include complete details of your concern along with supporting photos, videos, payment details, or other relevant information where applicable.

We aim to acknowledge valid customer complaints within a reasonable time and work toward resolving them as quickly as possible.

Important Customer Safety Information

For your security:

  • Never share your OTP with anyone.
  • Never share your UPI PIN.
  • Never share your debit/credit card PIN.
  • Never share your CVV or banking password.
  • Yellow Eye will never ask you to share your UPI PIN, ATM PIN, net banking password, or OTP.
  • For COD orders, pay only the applicable amount shown for your order.
  • Refunds for prepaid orders will only be processed through approved refund/payment channels.
  • Be cautious of unknown numbers or accounts claiming to represent Yellow Eye.

If you receive any suspicious communication claiming to be from Yellow Eye, please verify it with our official customer support team.

Still Need Help?

Our Yellow Eye customer support team is happy to assist you with product selection, sizing, orders, delivery, returns, exchanges, and other shopping-related questions.

WhatsApp / Customer Care: +91 98986 76876
Email: info.yelloweye@gmail.com

Whatsapp Help: Chat with Yellow Eye on WhatsApp